Shekinah Tours & Travel

TERMS & CONDITIONS

Terms & Conditions

These Terms & Conditions govern all bookings and services provided by Shekinah Tours & Travel. By confirming a booking, you agree to these terms on behalf of yourself and all travellers in your party.

1. General Terms

Eligibility: You must be at least 18 years old and have legal capacity to enter into a contract in order to make a booking with Shekinah Tours & Travel.

Booking Confirmation: All bookings are subject to availability. A booking is only confirmed once you receive written confirmation from us (usually by email) together with an invoice or itinerary.

Travel Documents: You are responsible for ensuring you hold valid passports, visas, travel insurance and any other required documentation.

2. Payment Terms

Payment Methods: We accept bank transfers and, where available, card payments via our authorised payment partners.

Deposits: A deposit may be required to secure your itinerary, accommodation and services. Deposit amounts and due dates will be stated on your invoice.

Balance Payment: Unless otherwise specified, full payment is due before the service or travel start date. Failure to pay on time may result in cancellation of your booking in line with the cancellation policy below.

3. Customer Responsibilities

Accurate Information: You must provide complete and accurate information (names, contact details, travel dates, special requirements, etc.) when making a booking.

Health & Safety: You agree to follow all safety instructions and guidelines given by our team, transport providers, guides and accommodation partners.

Behaviour: We reserve the right to refuse service or terminate a trip if a traveller's behaviour is unsafe, illegal or unreasonably disruptive to others. In such cases, no refunds will be provided.

4. Liability Disclaimer

Shekinah Tours & Travel acts with care in selecting service providers, but many services (transport, accommodation, activities) are provided by independent third parties.

We are not liable for injuries, losses, delays, or damages arising from events beyond our reasonable control, including but not limited to:

  • Weather conditions, natural disasters or acts of God.
  • Strikes, protests, government actions or civil disturbances.
  • Third‑party errors, schedule changes, or service failures.
  • Your own acts or omissions (e.g. missed flights, lack of documents).

We strongly recommend comprehensive travel insurance to cover cancellations, medical emergencies, and personal belongings.

5. Cancellation & Refund Policy

5.1 Customer Cancellations

If you need to cancel your trip, you must notify us in writing (email) as soon as possible. The following standard cancellation fees apply unless otherwise specified on your invoice:

  • More than 14 days before travel: 100% refund of amounts paid, less any non‑refundable supplier fees.
  • 7–14 days before travel: 50% refund of the total tour cost, less any non‑refundable supplier fees.
  • Less than 7 days before travel: No refund.

*Non‑refundable supplier fees may include certain hotel rates, activities, flights, visas, and third‑party services that cannot be recovered once booked. These will be communicated where possible at the time of booking.

5.2 Cancellations by Shekinah Tours & Travel

In the unlikely event that Shekinah Tours & Travel must cancel a service or itinerary due to unforeseen circumstances (such as safety concerns or supplier failure), you will be offered:

  • A full refund of the affected portion; or
  • An alternative date or similar arrangement where possible.

5.3 No‑Show Policy

If you do not arrive for a scheduled service (a "no‑show"), no refund will be provided. This includes missed transfers, tours, or activities due to late arrival unless otherwise agreed in writing.

5.4 Refund Processing

Approved refunds will be processed within 7–14 business days and will be paid back to the original payment method, unless otherwise agreed in writing.

6. Changes & Rescheduling

Changes requested by you:

  • More than 7 days before travel: Date or itinerary changes are usually possible at no Shekinah Tours & Travel fee, but may be subject to any additional charges or rules from hotels and service providers.
  • Less than 7 days before travel: Changes may be limited and additional fees or fare differences may apply.

All change requests must be made in writing so we can check availability and confirm any cost differences before amending your booking.

7. Non‑Refundable Items

Certain components of your trip may be fully or partially non‑refundable, including but not limited to:

  • Visa and permit fees.
  • Travel insurance premiums.
  • Non‑refundable hotel, flight or activity rates.
  • Special promotional or last‑minute packages.

Details of non‑refundable items will be communicated where possible at the time of quotation or booking.

8. Contact Information

For questions about these Terms & Conditions, bookings, or cancellations, please contact: